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Privacy Policy

In Accordance to “Personal Information Protection Act” of Taiwan and EU GDPR, Haplaytour.com is committed to protecting privacy of your personal data with utmost sincerity. Haplaytour.com expects you to understand your related rights so as to feel comfortable to use all related Internet services provided by Haplaytour.com. Haplaytour.com will uphold your rights as a consumer to ensure your confidence in using all internet-related services provided by Haplaytour.com.
Haplaytour.com will collect your personal information for specific purposes, which you may see below:
【Sign up process】name, nationality, residence, phone number, contact E-mail, date of birth, gender.
【Booking process】your credit card number (Cardholder name, credit card number, and expiration date). Sometimes you will have to provide us your name on your passport as well as passport number when booking international tour packages. You will have to provide us your resident address if you choose to book goods which you hope we deliver to you.

In order to fully provide our service to you, we will be collecting your personal information through Haplaytour.com or while using the function of “Message” of Haplaytour website, Haplaytour.com APP or Haplaytour.com Service Center Hotline.You will be asked to provide personal identification information by word or in verbal form which includes but will not limited to following categories:
(1).Sign up to be a Haplaytour.com member
(2).Purchase tour package, pick up service, tickets, sim cards, WiFi router rental
(3).Provide your personal information and contact methods for Haplaytour.com or providers to prepare or prearrange tour packages or other service
(4).Using the Haplaytour.com member’s exclusive interaction service
(5).Receive newest Haplaytour.com recommendation, promotion information or other EDM"

If you didn’t provide complete information or if you provide wrong information to Haplaytour.com, Haplaytour.com may not be able to prepare/prearrange or deliver goods (SIMCards,WiFi Router,Tickets and Passes) to you. The customers’ personal information gathered by Haplaytour.com will be used for the sole purpose of providing our service in the best of our abilities. It will be utilized in order to improve our services, and to provide a more personalized customer experience.
Haplaytour.com may have to provide your information to our subsidiaries or our service providers or Credit Card Associations and banks. Without your prior consent, Haplaytour.com promises that your personal information won't be used in the purpose which is not related to your booking or any third party expect Haplay Tour and related services providers.

After providing your personal information above to Haplaytour.com, if you want to change your information, or you want to keep accurate and updated info, you can sign up to our system to revise or update your information.
If you hope Haplaytour.com revise or amend or delete your personal information, please contact us by calling or e-mail our service center: service@haplaytour.com
Haplaytour.com will deliver your request and opinion to related department immediately. and will inform you processing status and results instantly.

The personal information shared to Haplaytour.com will be kept until it is no longer needed or up until the period stipulated by law. You have the right to revise, delete, view, supply, and apply for a portable copy of your personal information under the specific provisions of the “Personal Information Protection Act” or EU GDPR. There will be circumstances wherein Haplaytour.comr may provide your information to a third party or government units. These circumstances include the following:

  1. (a).An ordered legal requirement from government units or judicial institutions.
  2. (b).If it can be used to protect one’s personal safety according to Haplaytour.com rational judgment.
  3. (c).If the information collected may be related to illegal activities or violations affecting the public’s interest and good customs.

Haplaytour.com may gather your IP address to identify your location when you are browsing Haplaytour.com. Haplay Tour may use “Cookies” to record the user's browsing activity (including but not limited to - the links selected, the period of use, and a record of the pages visited in the past). Haplaytour.com may use your IP address records and data collected by cookies or other browsing-related behavior to record and analyze the users’ preference, or to develop business and marketing strategies done to improve or maintain quality of service or introduce packages or goods to you.

The privacy policy will only be applicable within the domain of Haplaytour.com. Haplaytour.com will not be liable to links within the website directing to other domains. We highly recommend you to view the privacy policies of other websites for your reference. We will not be able to assure the security of your personal information if shared in other domains outside Haplaytour.com.

Any dispute arising out of or in connection with this website shall be governed and construed by the laws of the Republic of China, and shall be resolved by Taiwan Taipei District Court which serves as the court of first instance.

Please contact us if you have any questions regarding Haplaytour.com Privacy Policy via Haplaytour.com Customer Service Center by e-mail: service@haplaytour.com. We will answer your request and reply you immediately.

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